Shipping & Returns

Shipping & Refund Policy

Shipping Policy

At Hunayaa, we are committed to providing you with a seamless and efficient shopping experience, which includes prompt and reliable shipping services. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.

1. Order Processing Time:

Upon receiving your order, our team works diligently to process and prepare it for shipment.
Please allow at least 7-10 business days for order processing before your package is dispatched. This time may vary depending on the product and the quantity. Detailed information will be shared once an order is placed.

2. Shipping Methods and Carriers:

We offer various shipping methods to accommodate your needs, including standard and expedited shipping options.
The carrier used for your shipment may vary depending on factors such as destination, package size, and shipping method selected.
Once your order is shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your package.

3. Estimated Delivery Times:

Delivery times vary depending on your location, selected shipping method, and carrier.
While we make every effort to deliver your order within the estimated timeframe, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.

4. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its delivery status.

5. Shipping Address Accuracy:

It is the responsibility of the customer to provide accurate and complete shipping information at the time of order placement.
Please double-check your shipping address to ensure timely and accurate delivery of your order.

6. Shipping Updates and Communication:

Our customer service team is here to assist you with any questions or concerns regarding your shipment.
If you have any inquiries about your order or need assistance with tracking, please don't hesitate to contact us.

7. Shipping Policy Changes:

We reserve the right to update or modify our shipping policy at any time without prior notice.
Any changes to our shipping policy will be reflected on this page, so we encourage you to review it periodically for updates.

Return & Refund Policy

We only provide custom products and reserve the right to refuse any refunds and returns on the product that has been produced explicitly for the customer (Currently, all our orders are explicitly produced). Unless otherwise agreed with the customer in writing or error on our part.

To make your purchases go smoothly with us,

We assign a dedicated sales manager for assistance till the product reaches its desired destination.
We confirm (over call) the specifications of the products that were selected while placing the order on the website for more clarity.
Production of the order is initiated only after acquiring approval from the customer by the sales manager over call.

We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 2 days of receipt of your order along with an unboxing video.

If you have an issue that isn’t covered above, please reach out to our team and we’ll help work through a solution.

Thanks!

Note: Our return and exchange policy is subject to change without prior notice. Please refer to this page for the most up-to-date information.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to abide by our Return & Refund policy.

Thank you for shopping with us. We appreciate your support!

Cancellation Policy

We value your business and strive to provide the best possible service. To ensure clarity and mutual understanding, please review our cancellation policy outlined below:

Order Confirmation:
- Once your order is confirmed during our call, we will begin the necessary preparations and production processes promptly.
Production Commencement:
- Following the confirmation of your order, production will start immediately. This involves allocating resources, scheduling, and other preparatory work specific to your order.
Non-Cancellable Orders:
- Due to the custom nature of our production process, once production has started, cancellation of the order is not possible. We commit resources and materials specifically for your order, making it unfeasible to halt production without incurring significant costs.